Guest Relations Executive - Luxury Hospitality (1-Atico)

Join 1-Group as a Guest Relations Executive at our exclusive 1-Atico property in Bali, where luxury meets exceptional service. In this pivotal role, you will be the ambassador of our brand, ensuring every guest enjoys a seamless, personalized experience from the moment they arrive until they depart. Located in the vibrant and picturesque area of Canggu, Badung, you'll be part of a dynamic team dedicated to delivering world-class hospitality.

As a Guest Relations Executive, you will handle a wide range of responsibilities, including managing guest check-ins and check-outs, addressing guest inquiries and concerns, and ensuring that all guest needs are met with the highest level of professionalism and attention to detail. You will work closely with our front desk team and other departments to coordinate guest services, ensuring a smooth and enjoyable stay for our guests.

This is an exciting opportunity to be part of a growing hospitality company and to work in one of the most beautiful destinations in the world. If you are passionate about hospitality, have excellent communication skills, and are eager to provide exceptional guest experiences, we invite you to apply for this role.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs, including verifying guest identification and processing payments.
• Address guest inquiries and concerns promptly and professionally, ensuring their needs are met.
• Coordinate with housekeeping, dining, and other departments to ensure a seamless guest experience.
• Assist with special requests and arrangements, such as room upgrades, event planning, and transportation.
• Maintain accurate and up-to-date guest records and communications.
• Contribute to the overall guest satisfaction by providing exceptional service and creating positive guest experiences.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.
• Promote and uphold the company's values and standards of service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a guest relations or front office role in the hospitality industry.
• Proven track record of excellent customer service and guest satisfaction.
• Strong communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken, is essential.
• Familiarity with hotel management systems (PMS) such as Opera, SIR, or similar is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Flexibility to work varying shifts, including weekends and holidays, as required.
• Enthusiasm for luxury hospitality and a passion for delivering exceptional guest experiences.

🛠️ Keahlian

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