Customer Service Supervisor (Palu)

Join J&T Cargo as a Customer Service Supervisor in Palu and lead a dynamic team in delivering exceptional logistics solutions. As a key player in our operations, you will oversee customer service activities, ensuring seamless coordination between clients, drivers, and warehouse teams. This role offers a unique opportunity to grow within a rapidly expanding logistics company, with a competitive salary and benefits package.

In this role, you'll manage a team of customer service representatives, handling inquiries, resolving issues, and ensuring customer satisfaction. You'll work closely with our IT team to optimize our customer service software, such as J&T Cargo's proprietary CRM system, to streamline operations and improve service quality. With a focus on continuous improvement, you'll implement best practices and train your team to deliver outstanding service.

📋 Tanggung Jawab Pekerjaan

• Lead and mentor a team of customer service representatives, fostering a collaborative and high-performance environment.
• Oversee daily customer service operations, ensuring timely responses to inquiries and issues.
• Coordinate with drivers and warehouse teams to resolve logistics-related customer complaints efficiently.
• Analyze customer feedback and identify areas for improvement in our service offerings.
• Work with the IT team to optimize our CRM system and other customer service tools for better efficiency.
• Develop and implement training programs to enhance the skills and knowledge of your team.
• Monitor and report on key performance indicators (KPIs) to track the team's progress and service quality.
• Collaborate with other departments to ensure seamless integration of customer service activities with overall business objectives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in customer service, preferably in the logistics industry.
• Proven track record of successfully managing and leading customer service teams.
• Strong knowledge of customer service software and CRM systems.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Analytical skills with the ability to interpret customer feedback and data.
• Familiarity with industry regulations and best practices in customer service.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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